ProTimeCRM Privacy Policy
Last Updated: August 2026 | Effective Date: August 1, 2026
1. Introduction
ProTimeCRM ("we," "our," or "us") operates protimecrm.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered sales automation services. Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
- Full name, email address, and phone number
- Business name, industry, and company size
- Payment and billing information (processed securely)
- Communication preferences and language selection
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate geographic location
- Pages visited, time spent, and navigation patterns
- Cookies and usage analytics data
Business & Lead Data (via Our Platform)
- Contact information of leads submitted through client forms
- Conversation logs from AI-powered chat and messaging
- Appointment booking data and scheduling history
- Review responses and customer feedback
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our AI sales automation platform
- Process transactions and send billing-related communications
- Respond to inquiries, provide customer support, and technical assistance
- Send promotional communications (with your consent) about new features and offers
- Monitor usage patterns to detect technical issues or prevent abuse
- Comply with legal obligations and protect our legal rights
4. Information Sharing & Disclosure
Our Commitment: ProTimeCRM does NOT sell, rent, trade, or lease your personal information to third parties. We may share limited information only with:
- Service Providers: Trusted partners who assist in operating our platform (payment processors, hosting, email delivery) under strict confidentiality agreements
- Legal Requirements: When required by law, subpoena, court order, or governmental authority
- Business Transfers: In connection with merger, acquisition, or sale of assets (with notice)
- With Your Consent: When you explicitly authorize us to share specific information
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption for data in transit, secure cloud infrastructure for data at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Essential cookies are required for basic site functionality; analytical and marketing cookies require your consent.
7. Your Rights & Choices (CCPA/GDPR)
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your personal data (subject to legal retention requirements)
- Opt out of sale of personal information (California residents)
- Data portability (receive data in a structured format)
- Withdraw consent at any time where processing is based on consent
- Object to legitimate interest-based processing
To exercise these rights, contact us at privacy@protimecrm.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.
9. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via email or prominent site notice. Your continued use after changes constitutes acceptance.