SMS & Messaging Terms

1. Program Description & Consent

ProTimeCRM provides automated business messaging, appointment reminders, promotional alerts, lead follow-ups, and customer support via SMS/MMS text messages. By providing your mobile phone number and submitting any web form on ProTimeCRM.com, you explicitly consent to receive transactional, operational, and promotional text messages from ProTimeCRM (operated by Bryant Mariot).

2. Message Frequency

Message frequency varies depending on your interactions with us, appointment schedules, and requested automation services. Typical frequency ranges from 2 to 6 messages per week for active inquiries or customer workflows. Promotional campaigns may have different frequencies disclosed at sign-up.

3. Cost & Rate Disclosures

Message and data rates may apply depending on your mobile carrier and wireless plan. ProTimeCRM does not charge additional fees for receiving text messages, but standard carrier rates for SMS/MMS will apply. Check with your carrier for details on your plan's messaging rates.

4. TCPA Consent (Telephone Consumer Protection Act)

Important Legal Disclosure: By providing your phone number and submitting forms on our website, you confirm that you are the account holder or authorized user of the mobile number provided. You expressly consent to receive autodialed and/or prerecorded telemarketing calls and text/SMS messages from or on behalf of ProTimeCRM at the telephone number provided above, including for marketing purposes. Consent is not a condition of purchase. You can revoke consent at any time by texting STOP to opt out.

5. Opt-Out Instructions (STOP)

You may opt out of receiving text messages at any time. To stop receiving SMS messages from ProTimeCRM, reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any message you receive. You will receive a final confirmation text acknowledging your opt-out request, and no further messages will be sent to your mobile number. Opt-out requests are processed within 24 hours.

6. Customer Support (HELP)

If you need assistance or have questions regarding our SMS service, reply HELP to any message, call us at 786-410-4990, or email support@protimecrm.com. Support is available Monday–Friday, 9:00 AM – 6:00 PM Eastern Time.

7. Privacy & Data Protection (A2P 10DLC Non-Sharing Clause)

Data Security Pledge: ProTimeCRM respects your privacy. Mobile contact information, opt-in consent data, and phone numbers will NEVER be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent details remain strictly confidential and are stored in compliance with A2P 10DLC carrier requirements.

8. A2P 10DLC Registration & Campaign Registration

ProTimeCRM is registered with The Campaign Registry (TCR) as an A2P 10DLC Application-to-Person messaging provider. Each messaging campaign operated through our platform is registered with major US wireless carriers (AT&T, T-Mobile, Verizon). This ensures:

• Verified brand identity in sender IDs
• Higher message throughput and deliverability
• Compliance with carrier spam filtering standards
• Reduced risk of message blocking or filtering

9. Message Content Guidelines

Messages sent through ProTimeCRM must comply with CTIA and carrier guidelines:

• No deceptive, misleading, or fraudulent content
• No prohibited products or services (firearms, tobacco, adult content, etc.)
• Clear identification of sender in each message
• SHOUT CAPS (all caps) used sparingly and appropriately
• Emojis permitted but must not constitute the majority of message content
• Links must point to legitimate, safe destinations

10. Supported Carriers & Liability

Compatible wireless carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, US Cellular, and other major US and LatAM networks. Carriers are not liable for delayed or undelivered messages due to network congestion, outages, or recipient device issues. ProTimeCRM is not responsible for carrier-imposed filtering or blocking of messages.

11. International Messaging (LatAM)

For clients serving Latin American markets, additional country-specific regulations apply. ProTimeCRM supports messaging to Mexico, Colombia, Argentina, Peru, Chile, and other LatAM markets subject to local telecom regulations. Message delivery to international numbers may experience longer latency and varying reliability depending on destination country carrier networks.

12. Short Code vs. Long Code Usage

ProTimeCRM primarily uses 10-digit long codes (10DLC) for business messaging. Certain high-volume or specialized use cases may utilize short codes. Different rules, registration requirements, and throughput limits apply to each. Contact support for details on your specific messaging configuration.

13. Violations & Enforcement

Violation of these Messaging Terms may result in immediate suspension or termination of messaging capabilities, account suspension, and potential reporting to carrier registries. Repeated violations may result in permanent ban from the ProTimeCRM platform.

14. Updates to These Terms

ProTimeCRM reserves the right to update these Messaging Terms as regulations evolve or carrier requirements change. Updated terms will be posted here with a revised date. Continued use of messaging services constitutes acceptance of current terms.

15. Contact Us